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Dispute Resolution

The European Union has created a website to support consumers in submitting their complaints about any dispute they are involved in. In this context, we provide all the information so that you can exercise your right to complain to an official, third-party and impartial entity that will help you resolve the dispute in question.

Assim, se ficar insatisfeito com a aquisição de um bem ou serviço no nosso estabelecimento, ou com a resolution por nós apresentada para resolver a situação, pode recorrer ao site oficial e expor a sua comunicação.

Alternative Dispute Resolution Entities:

In accordance with Law no. 144/2015, of September 8, 2015, we disclose some of the Alternative Dispute Resolution Entities that can be contacted in case of conflict, when purchasing a product or service referenced on this website.

CIMAAL
CIMAAL

Algarve Consumer Conflict Information, Mediation and Arbitration Center

www.consumidoronline.pt
CACCDC
CACCDC

Coimbra District Consumer Conflict Arbitration Center

www.centrodearbitragemdecoimbra.com
CICAP
CICAP

Porto Consumer Information and Arbitration Center

www.cicap.pt
TRIAVE
TRIAVE

Vale do Ave Consumer Conflict Arbitration Center / Arbitral Court

www.triave.pt
CNIACC
CNIACC

National Consumer Conflict Information and Arbitration Center

www.cniacc.pt
CIAB
CIAB

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

www.ciab.pt
CACC-RAM
CACC-RAM

RAM Consumer Conflict Arbitration Center

www.madeira.gov.pt/cacc
CACCL
CACCL

Lisbon Consumer Conflict Arbitration Center

www.centrodearbitragemlisboa.pt
CIMPAS
CIMPAS

Insurance Information, Mediation and Ombudsman Center

www.cimpas.pt
CASA
CASA

Automotive Sector Arbitration Center

www.arbitragemauto.pt
More information at
Consumer Portal
www.consumidor.gov.pt