Privacy Policy

01 Data Controller

Irmãos Sousa Distribuições, Lda, with headquarters at Rua Nova de Padrosinho, 80, 4815-591 Tagilde, Vizela, and contact email geral@irmaossousa.com, is the entity Responsible for the Processing of personal data collected.

02 Purposes of Processing

The personal data collected through the website will be used exclusively for:

• Communication with customers and response to contact requests;
• Processing of information requests;
• Management of service requests;
• Management of complaints or suggestions;
• Continuous improvement of the browsing experience on the website;
• Compliance with applicable legal obligations.

Irmãos Sousa Distribuições guarantees that your data will not be used for purposes other than those for which it was collected.

03 Lawful Bases

The processing of personal data carried out is based on:

• Consent of the data subject;
• Execution of a contract or pre-contractual measures;
• Compliance with applicable legal obligations;
• Legitimate interest, when applicable and permitted by the GDPR.

04 Data Retention Period

Personal data will be kept only for the period strictly necessary to fulfill the purposes described above or during the period required by law.

After the applicable period, the data will be deleted securely.

05 Consent

By using this website and providing your personal data, the data subject declares to consent to the processing for the indicated purposes.

Consent can be withdrawn at any time, without compromising the lawfulness of the processing previously carried out.

The request for withdrawal of consent can be sent to:

06 Rights of Data Subjects

Under the GDPR, the user has the right to:

• Access to personal data;
• Rectification of incorrect or incomplete data;
• Erasure of data ("right to be forgotten");
• Restriction of processing;
• Objection to processing;
• Data portability;
• Not to be subject to automated decisions, including profiling, which produce significant effects.

Requests can be exercised through:

The data subject may also lodge a complaint with the Portuguese supervisory authority:

07 Communication and Subcontracting of Data

Irmãos Sousa Distribuições may use third-party entities (processors) to process personal data on its behalf.

In these cases, the following will be ensured:

• Contractual guarantees of compliance with the GDPR;
• Technical and organizational measures appropriate to data protection;
• Processing of data only for the contracted purposes.

Data will not be shared with third parties for commercial purposes.

08 International Data Transfers

Irmãos Sousa Distribuições does not transfer personal data outside the European Economic Area (EEA).

Should this occur, compliance with GDPR rules regarding international transfers will be ensured, including standard contractual clauses approved by the European Commission.

09 Mandatory Nature of Data

Some requested data may be essential to:

• Process a request,
• Respond to a contact,
• Execute a contract.

When applicable, these fields will be identified as mandatory.

Failure to provide these data may prevent Irmãos Sousa Distribuições from responding to the request.

10 Automated Decisions and Profiling

Irmãos Sousa Distribuições does not make, as a rule, automated decisions that produce significant effects on the data subject.

If any type of profile is created (e.g., browsing preferences), it will be exclusively for improving the website experience.

The user will always have the right to:

• Request human intervention,
• Express their point of view,
• Contest the decision.

11 Security Measures

Irmãos Sousa Distribuições implements appropriate technical and organizational measures, including:

• Encryption,
• Firewalls,
• Access control,
• Internal confidentiality policies,
• Backup and auditing protocols.

These measures are intended to protect data against:

• Unauthorized access,
• Loss,
• Undue disclosure,
• Alteration or destruction.

12 Cookies

What are cookies?

Cookies are small text files stored in the browser that collect anonymous information about the user's browsing and preferences.

Why do we use cookies?

Irmãos Sousa Distribuições uses cookies to:

• Ensure the technical functioning of the website;
• Improve performance and security;
• Analyze usage statistics;
• Remember user preferences.

We do not collect personal information through cookies.

How to manage cookies?

The user can:

• Configure the browser to block cookies,
• Delete existing cookies,
• Set alerts before receiving cookies.

Disabling cookies may affect the functioning of some website features.

13 Changes to this Policy

Irmãos Sousa Distribuições may update this Privacy Policy at any time.
Whenever there are relevant changes, a notice will be published on the website.

We recommend that you periodically consult this page.